Return & Refund Policy
Your satisfaction is our priority. Shop with confidence.
Return Eligibility
✓ Eligible for Return
- Defective or damaged products
- Wrong item shipped
- Product not as described
- Missing components or accessories
- Manufacturing defects
- Products within warranty period
- Unopened items (within 7 days)
✗ Not Eligible for Return
- Products damaged due to misuse
- Items without original packaging
- Customized or special order items
- Products used beyond normal wear
- Clearance or sale items (unless defective)
- Products with removed labels/stickers
- Items returned after return window
Types of Returns
Time Frame: Within 14 days of delivery
Process: Contact our support team with photos of the damage. We’ll provide a prepaid return label and arrange pickup.
Resolution: Full refund or replacement (your choice)
Shipping: Free return shipping covered by HOWELL
Time Frame: Report within 14 days of delivery
Process: Email us with order details and photos. We’ll immediately arrange return and send the correct item.
Resolution: Correct item shipped with priority + compensation for inconvenience
Shipping: All costs covered by HOWELL
Time Frame: Within 7 days of delivery
Conditions: Product must be unused, in original packaging with all tags and accessories
Process: Request RMA number, pack securely, and ship to our warehouse
Fees: 10% restocking fee may apply, customer pays return shipping
Coverage: 1 year from purchase date
What’s Covered: Manufacturing defects, component failures, workmanship issues
Process: Contact support with proof of purchase and issue description
Resolution: Repair, replacement, or refund based on assessment
How to Return
Contact Us
Email: info@howellsmart.in
Phone: 9955557577
Provide order number & reason
Get RMA Number
Receive Return Authorization
Print return label
Package instructions
Ship Product
Pack securely with all items
Attach return label
Drop at courier location
Receive Refund
Quality check (2-3 days)
Refund processed (5-7 days)
Email confirmation sent
Refund Information
Refund Timeline
- Product Inspection: 2-3 business days after receipt
- Refund Processing: 5-7 business days after approval
- Bank Credit: 3-5 business days (varies by bank)
- Total Time: Approximately 10-15 business days
Refund Methods
Refunds will be credited to the original payment method:
- Credit/Debit Cards: Credited to card account
- UPI/Net Banking: Credited to bank account
- Cash on Delivery: Bank transfer or store credit
- Business Accounts: As per invoice terms
Important Notes
- All returned items must include original components, manuals, and undamaged packaging
- Products must be in resalable condition for change of mind returns
- Shipping charges are non-refundable (except for defective/wrong items)
- Customized or clearance items are final sale (no returns unless defective)
- B2B/Bulk orders may have different return terms as per contract
- We reserve the right to reject returns that don’t meet our policy requirements
- For high-value items, video unboxing is recommended for damage claims
Need Help with Returns?
Our customer support team is here to assist you