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Return & Refund Policy
Your satisfaction is our priority. Shop with confidence.
Return Eligibility
✓ Eligible for Return
- Defective or damaged products
- Wrong item shipped
- Product not as described
- Missing components or accessories
- Manufacturing defects
- Products within warranty period
- Unopened items (within 7 days)
✗ Not Eligible for Return
- Products damaged due to misuse
- Items without original packaging
- Customized or special order items
- Products used beyond normal wear
- Clearance or sale items (unless defective)
- Products with removed labels/stickers
- Items returned after return window
Types of Returns
Defective/Damaged Products
Wrong Item Shipped
Change of Mind
Warranty Claims
Defective/Damaged Products
Time Frame: Within 14 days of delivery
Process: Contact our support team with photos of the damage. We’ll provide a prepaid return label and arrange pickup.
Resolution: Full refund or replacement (your choice)
Shipping: Free return shipping covered by HOWELL
Wrong Item Shipped
Time Frame: Report within 14 days of delivery
Process: Email us with order details and photos. We’ll immediately arrange return and send the correct item.
Resolution: Correct item shipped with priority + compensation for inconvenience
Shipping: All costs covered by HOWELL
Change of Mind
Time Frame: Within 7 days of delivery
Conditions: Product must be unused, in original packaging with all tags and accessories
Process: Request RMA number, pack securely, and ship to our warehouse
Fees: 10% restocking fee may apply, customer pays return shipping
Warranty Claims
Coverage: 1 year from purchase date
What’s Covered: Manufacturing defects, component failures, workmanship issues
Process: Contact support with proof of purchase and issue description
Resolution: Repair, replacement, or refund based on assessment
How to Return
1
Contact Us
Email: info@howellsmart.in
Phone: 9955557577
Provide order number & reason
2
Get RMA Number
Receive Return Authorization
Print return label
Package instructions
3
Ship Product
Pack securely with all items
Attach return label
Drop at courier location
4
Receive Refund
Quality check (2-3 days)
Refund processed (5-7 days)
Email confirmation sent
Refund Information
Refund Timeline
- Product Inspection: 2-3 business days after receipt
- Refund Processing: 5-7 business days after approval
- Bank Credit: 3-5 business days (varies by bank)
- Total Time: Approximately 10-15 business days
Refund Methods
Refunds will be credited to the original payment method:
- Credit/Debit Cards: Credited to card account
- UPI/Net Banking: Credited to bank account
- Cash on Delivery: Bank transfer or store credit
- Business Accounts: As per invoice terms
Important Notes
- All returned items must include original components, manuals, and undamaged packaging
- Products must be in resalable condition for change of mind returns
- Shipping charges are non-refundable (except for defective/wrong items)
- Customized or clearance items are final sale (no returns unless defective)
- B2B/Bulk orders may have different return terms as per contract
- We reserve the right to reject returns that don’t meet our policy requirements
- For high-value items, video unboxing is recommended for damage claims
Need Help with Returns?
Our customer support team is here to assist you
Email SupportCall 9955557577
